Last updated: 22 September 2025
1. Who we are
This Privacy Policy applies to Pretoria Local Marketplace – https://pretoria.localmarketplace.store (operated by Local Marketplace Pty Ltd, Registration Number 2023/632520/07, with its principal office at 3 Camelot Close, Unit 26, George, Western Cape, 6529).
Local Marketplace (Pty) Ltd (“Local Marketplace”, “we”, “us”, or “our”) operates:
other regional microsites
We connect shoppers with vendors and service providers. We are committed to protecting your personal information and complying with the Protection of Personal Information Act, 2013 (POPIA).
Contact us:
📍 3 Camelot Close Unit 26, George, Western Cape, 6529
📞 +27 064 249 6607
📧 info@localmarketplace.store
2. Information we collect
When you use our website or services, we may collect:
Identification details (full name, ID number, business registration details for vendors)
Contact details (phone number, email address, delivery address)
Account details (username, password)
Payment and billing information (banking or card details processed securely via third-party payment gateways)
Transaction history (purchases, sales, refunds, returns)
Delivery information (addresses, courier tracking details)
Online behaviour (IP address, device details, browsing history, cookies, analytics data)
Information you provide when leaving comments, uploading media, or submitting forms
3. How we use your information
We use your personal information to:
Create and manage customer and vendor accounts
Process orders, payments, and deliveries
Provide support and communicate with you
Verify vendor details and onboard sellers
Prevent fraud and ensure secure transactions
Improve our website, services, and user experience
Comply with legal and regulatory requirements
4. Comments, media, and user content
When you leave comments, we collect the information you provide in the comments form, along with your IP address and browser details, to help detect spam.
If you use Gravatar, an anonymised hash of your email address may be shared with Gravatar. Their policy is here: https://automattic.com/privacy/.
If you upload images, please avoid including location data (EXIF GPS). Other users may be able to download and extract this data.
5. Cookies and analytics
We use cookies and analytics tools such as Google Analytics and Facebook Pixel to:
Understand how visitors use our website
Improve functionality and user experience
Personalise marketing and advertising
Additional cookies may be set when you:
Leave a comment (saves your details for future comments)
Log in (to remember your login preferences)
Edit or publish content (tracks your edits)
You can disable cookies in your browser, but some features may not work properly without them.
6. Embedded content from other websites
Some pages may include embedded content (e.g. videos, images, articles). This content behaves as if you visited the other website directly. These websites may collect data about you, use cookies, and track your interaction.
7. Sharing your information
We do not sell your personal information. We may share it with trusted third parties only when necessary, including:
Courier companies (for deliveries)
Payment processors and banks (for secure payments)
IT and hosting providers (cloud storage, caching, anti-spam services)
Vendors and suppliers (to fulfil orders)
Regulators, law enforcement, or authorities if required by law
Examples of third-party services we use:
PayPal (payments) – see Privacy Policy
PayFast (local payments)
QUIC.cloud (caching) – see Privacy Policy
Akismet Anti-Spam (comment spam protection)
Gravatar (profile pictures)
All third parties are required to handle your information securely and in line with POPIA.
8. Storing and protecting your information
We take reasonable, appropriate measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
Your data may be stored on secure local servers and/or trusted third-party cloud providers.
9. How long we keep your information
Comments and their metadata are retained indefinitely (to recognise follow-up comments).
Registered user information is stored for as long as the account is active. Users may edit or delete their information at any time (except usernames).
Order records and related data are retained for 5 years, in line with South African tax, accounting, and legal requirements.
Cache and session data are temporary and cleared regularly.
10. Your rights under POPIA
You have the right to:
Access the personal information we hold about you
Correct or update your personal information
Object to certain processing activities
Request deletion of your personal information (where legally possible)
Lodge a complaint with the Information Regulator
Information Regulator contact details:
📧 complaints.IR@justice.gov.za
🌐 https://www.inforegulator.org.za
11. Who in our team has access
Certain authorised team members (such as administrators and shop managers) may access:
Order information (what was purchased, when, and where it should be delivered)
Customer details (name, email, billing/shipping addresses)
Access is restricted to staff who need it to process orders, handle refunds, and provide support.
12. Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
📧 info@localmarketplace.store
📍 3 Camelot Close Unit 26, George, Western Cape, 6529
📞 +27 064 249 6607