Terms and Conditions

These Terms & Conditions govern your use of Pretoria Local Marketplace, operated by Local Marketplace (Pty) Ltd.

Last updated: 22 September 2025

1. Introduction

Welcome to Local Marketplace (Pty) Ltd (“Local Marketplace”, “we”, “us”, or “our”). We operate the online platform available at https://localmarketplace.store, which connects buyers and independent vendors.

By using our website or services, you agree to these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree, you may not use our platform.

2. Definitions

Buyer – any person who purchases goods or services through our platform.
Vendor – any individual or business that lists and sells goods or services through our platform.
Platform – our website, services, and related systems.
You/Your – a buyer, vendor, or user of our platform.

3. Accounts and Eligibility

You must be at least 18 years old to register an account.
Vendors must provide accurate and valid business or personal details during onboarding.
You are responsible for keeping your username and password secure.
You agree to provide true, complete, and current information when creating an account and when using our services.

4. Our Role

Local Marketplace provides the platform but does not own, manufacture, or supply the products sold by vendors.

Vendors are responsible for product descriptions, pricing, stock, warranties, and quality.
Buyers enter into a direct transaction with the vendor.
We are not a party to the sales contract between buyers and vendors.

5. Orders and Payments

Buyers can place orders through our platform. An order is only confirmed once payment is received.
Payments are processed securely through third-party payment gateways. We do not store card or banking details.
We reserve the right to cancel any order in cases of suspected fraud or breach of these Terms.
Vendors will receive payment after successful order confirmation, subject to any deductions (such as commission or transaction fees).

6. Delivery and Shipping

Vendors or appointed couriers are responsible for delivering products.
Delivery times may vary depending on the vendor and location. We cannot guarantee delivery dates.
Risk of loss or damage to goods passes to the buyer upon delivery.
For more details, please see our Delivery & Shipping Policy [link].

7. Refunds and Returns

Buyers have rights under the Consumer Protection Act, 2008 (CPA).
Refunds and returns must be requested in line with our Refunds & Returns Policy [link].
Vendors are responsible for processing and honouring valid return and refund requests.

8. Vendor Responsibilities

Vendors agree to:

Provide accurate product information (description, images, price, availability).
Ensure all goods and services comply with the CPA, POPIA, and other applicable South African laws.
Handle after-sales service, warranties, and customer complaints fairly and lawfully.
Indemnify Local Marketplace against any claims, damages, or losses arising from their products or services.

9. Prohibited Use

You may not:

Use the platform for illegal or fraudulent activities.
Upload harmful, offensive, or misleading content.
Attempt to interfere with the operation or security of our platform.
Sell restricted or prohibited goods (e.g. counterfeit items, illegal products).

We may suspend or terminate accounts that breach these rules.

10. Intellectual Property

All content, design, logos, and branding on the platform belong to Local Marketplace.
Vendors retain ownership of their product listings but grant us a licence to display and promote their content on the platform.
You may not copy, reproduce, or misuse content without permission.

11. Limitation of Liability

We are not liable for products sold by vendors, delayed deliveries, or disputes between buyers and vendors.
Our liability to you (if any) will not exceed the value of the transaction in question.
We do not guarantee uninterrupted or error-free access to the platform.

12. Privacy

We process personal information in line with POPIA. Please refer to our Privacy Policy [link].

13. Changes to these Terms

We may update these Terms from time to time. Changes will be effective once published on the website. Your continued use of the platform means you accept the updated Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of South Africa.
Any dispute must first be raised with us directly. If unresolved, disputes may be referred to a competent South African court with jurisdiction in the Western Cape.

15. Contact Us

If you have questions about these Terms, please contact us at:

3 Camelot Close, Unit 26, George, Western Cape, 6529
+27 064 249 6607
info@localmarketplace.store

and

Privacy Policy

Last updated: 22 September 2025

1. Who we are

This Privacy Policy applies to Pretoria Local Marketplace – https://pretoria.localmarketplace.store (operated by Local Marketplace Pty Ltd, Registration Number 2023/632520/07, with its principal office at 3 Camelot Close, Unit 26, George, Western Cape, 6529). Local Marketplace also operates https://localmarketplace.store and other regional microsites.

Local Marketplace (Pty) Ltd (“Local Marketplace”, “we”, “us”, or “our”) operates the online platform available at https://localmarketplace.store and also https://pretoria.localmarketplace.store . We connect shoppers with vendors and service providers.

We are committed to protecting your personal information and complying with the Protection of Personal Information Act, 2013 (“POPIA”).

Our Head Office contact details are:

📍 Address: 3 Camelot Close Unit 26, George, Western Cape, 6529
📞 Phone: +27 064 249 6607
📧 Email: info@localmarketplace.store

2. Information we collect

When you use our website or services, we may collect:

Identification details (full name, ID number, business registration details for vendors)
Contact details (phone number, email address, physical and delivery address)
Account details (username, password)
Payment and billing information (banking or card details processed securely via third-party payment gateways)
Transaction history (purchases, sales, refunds, returns)
Delivery information (addresses, courier tracking details)
Online behaviour (IP address, device details, browsing history, cookies, and analytics data)

3. How we use your information

We use personal information to:

Create and manage customer and vendor accounts
Process orders, payments, and deliveries
Provide support and communicate with you
Verify vendor details and onboard sellers
Improve our website, services, and user experience
Comply with legal and regulatory requirements

4. Sharing your information

We do not sell your personal information. However, we may share it with trusted third parties where necessary to provide our services, such as:

Courier companies (to deliver orders)
Payment processors and banks (to process secure payments)
IT and hosting providers (cloud storage, website hosting, analytics tools)
Vendors and suppliers (to fulfill customer orders)
Regulators, law enforcement, or authorities if required by law

All third parties are required to handle your personal information securely and in line with POPIA.

5. Cookies and analytics

We use cookies and tools such as Google Analytics and Facebook Pixel to:

Understand how people use our website
Improve functionality and user experience
Personalise marketing and advertising

You can manage or disable cookies in your browser settings, but some features of our website may not work properly without them.

6. Storing and protecting your information

We take appropriate, reasonable security measures to protect personal information against loss, misuse, unauthorised access, or disclosure.

We may store information on secure local servers and trusted third-party cloud services.

7. Your rights

Under POPIA, you have the right to:

Access the personal information we hold about you
Correct or update your personal information
Object to the processing of your personal information in certain cases
Request that we delete your personal information (where legally possible)
Lodge a complaint with the Information Regulator

Contact details of the Information Regulator:
📧 complaints.IR@justice.gov.za
🌐 https://www.inforegulator.org.za

8. How long we keep your information

We keep personal information only for as long as it is needed to provide our services and comply with legal requirements (for example, tax and accounting purposes).

9. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our Head Office at:
📧 info@localmarketplace.store

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