💎 Refund Policy
Treasure Box – Avon & Justine Beauty Products
At Treasure Box, customer satisfaction is very important to us. As an official Avon & Justine Representative, we strive to ensure that every order arrives in perfect condition. However, if something isn’t right, please review our refund and return policy below.
---
1. Eligibility for Refunds or Returns
Refunds or exchanges are only accepted for unopened, unused, and undamaged products in their original packaging.
Items must be returned within 7 days of receiving your order.
Products that have been opened, tested, or used (for hygiene reasons) cannot be returned or refunded.
Personalized, promotional, or clearance items are non-returnable unless damaged or incorrect.
---
2. Incorrect or Damaged Items
If your order arrives damaged, faulty, or you receive the wrong item:
Contact us within 48 hours of delivery with your order number and clear photos of the issue.
Once verified, we’ll arrange a replacement or refund (depending on stock availability).
If the issue was caused by courier handling, we’ll assist in lodging a claim and arranging a resolution.
---
3. Refund Process
Once your return is received and inspected, you’ll receive an email confirming the status of your refund.
Approved refunds are processed within 5–7 business days to your original payment method (bank or wallet).
Shipping fees are non-refundable, except where an error was made by Treasure Box.
You will be responsible for paying your own return shipping cost unless your item was incorrect or damaged.
---
4. Exchanges
Exchanges may be offered for eligible items of the same or similar value if available.
All exchange requests must be made within 7 days of receiving your order.
---
5. Non-Refundable Items
For health and safety reasons, we cannot accept returns or refunds for:
Used beauty, skincare, or fragrance items.
Gift sets that have been opened or partially used.
Samples, promotional giveaways, or discounted bundles.
---
6. How to Request a Refund or Return
Please email us at findandbuy25@gmail.com with:
Your full name and order number
Description of the issue
Clear photo(s) of the product (if damaged or incorrect)
We’ll respond promptly with instructions on how to proceed with your return or refund request.
---
7. Our Promise
At Treasure Box, we follow Avon and Justine’s commitment to quality, fairness, and customer care. If you ever experience a problem with your order, we’ll do our best to make it right quickly and professionally.
Reviews
There are no reviews yet.