Refund & Return Policy – Shop Fusion
Last updated: 23 October 2025
At Shop Fusion, we want you to love what you buy! However, if you’re not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
Returns are accepted within 7 days of receiving your order.
To be eligible, the item must be:
Unused and in its original packaging
In the same condition as when you received it
Accompanied by proof of purchase (order confirmation or receipt)
Items that are damaged due to misuse, normal wear and tear, or that are returned without original packaging will not be accepted.
2. Return Fees
Please note that return shipping costs are the responsibility of the customer.
Shop Fusion does not cover or refund return postage fees.
The return cost will depend on your chosen courier or postal service.
3. Non-Returnable Items
The following items cannot be returned or refunded for hygiene and safety reasons:
Intimate wear or swimwear
Beauty or skincare products
Sale or clearance items
Gift cards or promotional items
4. Refund Process
Once your return is received and inspected, we’ll notify you by email whether your refund is approved.
Approved refunds will be processed within 5–10 business days.
Refunds are made to your original payment method only.
Please note: Shipping fees from your original order are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order at:
findandbuy25@gmail.co.za
Include your order number and photos of the item, and we’ll assist you promptly with an exchange or refund if applicable.
6. How to Request a Return
1. Email us at findandbuy25@gmail.co.za with your order number and reason for return.
2. Wait for our team to confirm your return request and provide instructions.
3. Send your item back using a trackable shipping method (at your cost).
4. Keep proof of postage until your refund or exchange is processed.
7. Contact Us
For all refund and return questions, please reach out to:
findandbuy25@gmail.co.za
We’re here to help make your shopping experience smooth and secure.
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